3 relevant threads

This is such a common dilemma for growing agencies! The shift from contractors to employees definitely brings more control over things like scheduling and time off, which sounds like your main pain point. It can feel like more 'hassle' initially with new admin, but the stability and team cohesion often make it worth it long-term. One thing to prepare for is setting up clear systems for things like PTO requests and tracking hours, which becomes much more important with employees. Good luck with the transition!

I completely get your 'spidey sense' about all-in-one solutions, especially when they replace systems like Harvest that are already working for time tracking. We've seen many agencies struggle with the trade-off between a single platform and the day-to-day friction it can create. Often, a 'best-of-breed' approach for core functions like time tracking and resource management, integrated with your project tools, ends up being more flexible and less painful in the long run. What are the biggest pain points you're trying to solve with the new system beyond just replacing Harvest?

This is a really tricky situation, and your HR compliance team's concerns are absolutely valid. Losing critical context from time off requests, especially those with protected comments, could create significant legal and HR risks down the line. The ability to reconstruct events and decisions years later is paramount for HR records. Have you explored any middleware or custom development options to capture those comments before they're purged, or perhaps a formal process for agents to submit comments directly to HRIS alongside their Verint request?